Refund policy

Last updated: 13 April, 2026

At Dark Red Brand, MB, we aim to ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our return policy below.

1. Right of Withdrawal (EU Customers)

Under EU law, you have the right to withdraw from your purchase within 14 days of receiving your order.

2. Eligibility for Returns

To be eligible for a return:

  • The item must be unused and unopened
  • The product must be in its original packaging
  • Proof of purchase is required

Due to hygiene reasons, we cannot accept returns of opened teeth whitening products, including the Crest 3D White Professional Effects Teeth Whitening Kit, unless defective.

3. Defective or Damaged Items

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Provide photos as evidence
  • We will offer a replacement or full refund

4. Refunds

Once your return is received and inspected:

  • Approved refunds will be processed within 5–10 business days
  • Refunds are issued to the original payment method

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective
  • We recommend using a trackable shipping service

6. Non-Returnable Items

We do not accept returns for:

  • Opened or used products
  • Gift cards (if applicable)
  • Promotional items

7. Contact Information

For returns and inquiries, contact:

Dark Red Brand, MB
Vilnius, Krokuvos g. 53-3, 09305, Lithuania
Email: dark.red.brand@gmail.com
Phone: 22025382